What is the best way to report the telecommunications complaints process to the Telecommunications Ombudsman?
What can you do if you believe you are being unfairly discriminated against?
What do you need to know about complaints against your local telecommunications providers?
We are here to help.
The Telecommunications Ombudsperson’s office is a dedicated office that investigates complaints against telecommunications providers and provides advice and support to those affected by such complaints.
The Office of the Telecommunications Commissioner has a website that contains information about the Telecommunications Complaints Process, which can be accessed by visiting this link.
The Ombudsman can also contact you to assist you with your complaint.
There are two types of complaints you can make about your local telco: formal and informal.
A formal complaint is one that involves actual conduct, such as telephone calls or texts.
For an informal complaint, the complainant says they were discriminated against because of the telco’s use of the telephone.
This type of complaint can be made by anyone, but it is usually made by people who live in a particular area.
The office can also investigate complaints in other jurisdictions.
You can make an informal or formal complaint through the Ombudsman’s Complaints Officer.
The complaint must be made within three years of the alleged discrimination.
Complaints can be investigated at any time.
The complaints officer is responsible for responding to the complaint, whether formal or informal, and making recommendations.
The commissioner has the power to impose a penalty, which may include a fine or a suspension of the provider’s services, or the imposition of an injunction.
You also have the right to lodge a formal complaint with the Telecommunications Tribunal.
Complaint procedures and advice and assistance For more information about telecommunications complaints, contact the Ombudsperson’s office or call 1800 093 075.
To help you make a complaint, click on the links below to find out more about the complaints process, how to lodge complaints and advice on how to make a formal or formal statement: Telstra’s Telecommunications Ombudsmen: The Telecommunications Commission is the OMBudspersons office responsible for enforcing the Telecommunications Act and making complaints to the Communications Minister about the performance of Telstra.
Telstra has an independent complaints procedure.
For more details about the Ombudsmens complaints process visit the Telecommunications Commission website.
The Competition and Consumer Commission: The Competition Commission is responsible to ensure that telecommunications companies operate in a fair and competitive market.
To view the commission’s complaint mechanism visit the Competition and Consumers Commission website
